Terms & Conditions

By using this website you agree to be bound by these conditions. If you do not agree with them, you are not authorized to use the website.

Buddy Wagon is a registered trademark of Surcon Pty Ltd.

The contents of this website are the property of Surcon Pty Ltd, any use of or reproduction of any contents of this site is prohibited without the written permission of Surcon Pty Ltd. All trademarks appearing on this website are the property of Surcon.

Website content:

We allow access to www.buddywagon.com.au on a temporary basis. We reserve the right to stop or change our services without notice. If for any reason our website is unavailable at any time or for any period, we are not liable. From time to time, we may restrict access to some parts of or the entirety of our website.

We do our best to ensure that the colours shown on the website match the colours of our products, however we cannot guarantee this.

We will not be liable for any loss or damage caused by a virus, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Returns:

Within 30 days you can return your unused Buddy Wagon (in the original packaging and with tags still attached) by mail and at your own expense to:

Buddy Wagon
12 Empire Avenue, Jan Juc, Victoria 3228 Australia

Please included your original receipt and a brief note of explanation

Faulty goods:

If within 90 days of purchase, under normal use, there is a major defect in the manufacturing of your Buddy Wagon you are entitled to a replacement or a refund of the dollar amount on your original receipt. (as per the Australian Consumer Law 2011)

You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major defect.

Surcon will only accept the return of Buddy Wagon products in certain circumstances. We reserve the right to assess the condition, use and age of all returned goods. This may result in the goods not being accepted for return, repair or refund.

Caring for your Buddy Wagon:

Our wagon is made from durable polyester oxford canvas, we recommend cleaning it with a damp cloth (please do not use chemicals on this fabric).

After using it at the beach we recommend to lightly hose it down to remove the salt and prevent rusting. Dry your wagon in the shade and always wait until your cart is dry before packing it up in its cover.

To prevent colour fade please do not store your Buddy Wagon in direct sunlight.

The Buddy Wagon is not suitable or designed to carry children in it and to do so is at your own risk.

The Buddy Wagon is designed to carry up to 70kg, to carry more than this risks voiding all warranties.

Please use both brakes when your Buddy Wagon is stationary.

The Buddy wagon is designed to be pulled by hand only.